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FAQ & Troubleshooting

Info

This page is still being edited and reviewed.

If you need help with the ChemConverter, it's right here!

Troubleshooting​

I cannot create a profile on the admin GUI (Webserver does nothing or ERROR Message)​

  • Answer: There can be multiple reasons, but the most common are:

    • You are trying to upload a binary file (not supported yet!)
    • There's no reader (yet) for your specific data type and the standard reader don't work either.
    • You are in the wrong menu, please press the right button.
      Please do not click import, create instead

I created a profile for my data file on the admin GUI but after uploading it to the ELN it will not be converted.​

  • Answer: If you are sure, that the reason is not the converter itself (because you tested it on a standalone version and it works), we need to add your file extension/type to our whitelist. Please let us know.

Even after choosing a suitable data type (and a correct conversion) the ELN says "Preview not available" and/or "Spectra Editor: Reprocess"​

Preview not available

  • Answer: The two common mistakes occur if there

    • was a freeze, loose of connection or other bug during the upload or the conversion process. You can try to click on the orange button to regenerate the spectra.
    • isn't a working layout for this technique yet. You can wait for the next update and try again later or help us with your expertise to create a suitable layout.

  • Workaround: Just to have basic features for looking at the curves, an already more accomplished layout like CV, UV/VIS or NMR is recommended to be used.

Frequently Asked Questions (FAQ)​

Why using .jdx and not e.g. .csv for the converter output?​

What data formats are supported as input​

  • Short answer: Mostly all common non-binary files (txt, csv, dta ...) are at least with basic feature.

  • Long answer: We encourage you to look at the reader documentation page. Here you will also find a list of readers with advanced features.

I'm a (LabView, Simulink, Matlab ...) developer, coder or IT person. Are there any guidelines how to design the output files of my test stand / experiment / script?​

  • Answer: Of course there are and we are happy to help you against closed, unreadable and proprietary data! Therefore, a document with simple and basic guidelines (currently in beta status) was created.
Links

Guideline: How to design own files for ChemConverter

Your Questions​

If you have access to GitHub, you can write your questions there and maybe they become part of the next Q&A update or some other user can provide you with an answer.